FAQs

When is the ride?
  • Sunday the 14th October, 2018.
What time do the start sites open?
  • North Sydney - 6:00am
  • Parramatta Park - 10:00am
What time will my ride begin?
  • 6:30am - 105 Challenge Ride (all riders must have left the start by 7:00am) - St Leonards Park, North Sydney.
  • 7:00am - 50km Class Ride (all riders must have left the start by 8:00am) - St Leonards Park, North Sydney.
  • 8:00am - 10km City Ride (all riders must have left the start by 8:30am) - St Leonards Park, North Sydney.
  • 10:00am - 18km River Ride (all riders must have left the start by 10:30am) - Pavilion Flat, Parramatta Park.
Click here to find out more about the ride of your choice.
How much does it cost to enter?
  • Please visit our ride prices page here to access ride pricing.
Can I enter on the day?
  • Unlike previous years, there will be no registration on the day for Spring Financial Group Spring Cycle, however we will be taking online registrations up until the evening prior to the ride; registrations will close at 5pm on Saturday the 13th of October.
How can I make changes to my registration or access my Active account? Login to your Active Dashboard and go to My Events; this allows you to make changes to your registration, buy additional merchandise or transfer your registration.
  1. Please add in your Registration ID (this can be found in the confirmation email) in the blue box on the right hand side of the page that states ‘Claim Registration’
  2. Then double check all personal details are correct.
  3. Once personal details are confirmed you will be able to do the following things:
    1. View registration
    2. Edit registration information
    3. Change event category
    4. Purchase additional merchandise
    5. Transfer registration to another athlete
    6. Create team or join a team
You can make changes to your registration up until the 3rd of October. After this time no changes will be permitted as ride packs will be posted out. Can I transfer my registration to another participant?
  • You can transfer your entry to someone else by logging in to your active account via your Active Dashboard. Please note transfers can be made up until the 3rd of October, no changes are possible after this date.
Why do I have to provide my details to the Active registration platform?
  • We’re excited to be working with Active to deliver you an easy and secure registration site. Active is the platform used by many sporting events. We’ve got your security in mind and know that Active treats your information securely. Read more about their privacy assurances online here.
What is in my rider pack?
  • Your Spring Cycle ride pack will have your ride number and rider wristband. The ride number needs to be displayed at the front of your bike and the wristband to be worn on the day of the ride.
Will my rider pack be posted to me?
  • Free rider pack postage is available to all participants who register on or before 11:59pm on the 3rd of October. Rider packs will be sent to the postal address entered upon registration, therefore please ensure the correct details are entered. Mailout of rider packs will commence on the 4th of October, 2018.
  • Those who register after the 3rd of October will need to collect their rider pack from the pre-paid registration tent at the start site on the day of the ride. All Online registrations close 5pm on the 13th of October.
I have not received my rider pack?
  • All rider packs, for those registered prior to the 3rd of October, will be sent via Australia Post. It can take up to 5 working days for your ride pack to arrive. If for some reason your pack does not arrive by post, we can arrange a new rider pack at the pre paid registration tent at the start site on the day of the ride. If you have lost or damaged your pack you will be charged $20 for a replacement ride pack.
  • Please bring a copy of your confirmation email (with the QR code on it) and we will have your pack waiting for you. We recommend getting to the start site at least 30 mins prior to your start time. For times and locations of each ride click here.
What age is a child entry?
  • Child Entry is available for all children 16 and under on the day of the ride. Unfortunately, children under 8 years old will not be permitted to ride in Spring Cycle independently on their own bicycle. However they are most welcome to ride with a parent/guardian in a bay seat, trailer or connect via a tag-along or similar device. Children riding on the bicycle of a parent/guardian ride for free.
Why do I have to pay for my child to ride?
  • We charge a small fee for children to ride in Spring Cycle independently on their own bicycle, in order to cover the hard costs involved. Spring Cycle is all about getting children out exploring Sydney on a bike so we have tried to keep the cost down as much as possible.
Can a child ride alone? Is there a Parent/Guardian Consent Form?
  • All children riding in the Spring Cycle must be accompanied by an adult. Please see Spring Cycle Terms & Conditions. If the rider is under the age of 18, the Parent/Guardian must consent to the Event Terms & Conditions at the time of registration.
What are the age restrictions for each ride?
  • Children under the age of 8 are not allowed to ride independently in Spring Cycle. If the rider is aged 16 years or younger on the day of the ride they must be accompanied by a Parent/Guardian, as nominated at the time of registration. Please click here for specific information.
As a result of the recommendations, we have enforced the following age limits for those riding independently on their own bicycle:
  • 10km City Ride – 8 years and older
  • 18km River Ride – 10 years and older
  • 50km Classic Ride – 12 years and older
  • 105km Challenge Ride – No children, 17 years and older
Why are there age restrictions?
  • For safety reasons we have had to revise and adjust the age restrictions due to safety priorities from the NSW Police and government authorities.
  • The age restrictions only apply to participants riding independently, on their own bike, without any assistance by an adult. It does not apply to children who are positioned in a child seat on the back or front of an adult bike, are connected to your bike via a trailer, tag along or similar device. If your child will be riding with you in an ‘attached’ style, we welcome them to ride the Spring Cycle in any ride excluding the 105km Challenge Ride.
Why are there speed restrictions?
  • The ride is not a race, but a celebration of cycling. Therefore speed restrictions are in place for safety reasons and to put emphasis on the nature of the event. The most important part is to come together as a community and enjoy the ride safely. The restrictions are as follows:
    • 10km: 15kms per hour
    • 18km: 20kms per hour
    • 50km: 25kms per hour
    • 105km: 35kms per hour
What if I can’t make the distance on the day?
  • We provide a Sweep Bus which follows each ride and can pick you up if you can’t manage to ride any further. The Sweep Bus will take you to the nearest public transport or major site so that you can make your way home from there or continue to the event village to join in on all the fun and festivities.
What do I need to bring with me?
  • You will need to carry at least one full water bottle (ideally two) to keep yourself hydrated. There are stops along the 18km, 50km and 105km route where you can fill up your water bottle and the major rest stop will also have food available for purchase. It is also recommended to carry some snacks with you. There will be food outlets and market stalls at the event village so make sure you bring some money with you to make the most of what’s on offer.
What sort of bike do I need?
  • All routes use sealed roads and cycleways. Riders are permitted to use mountain bikes, road bikes, hybrids, tandems, unicycles, recumbents – you name it! It is a ride for everyone so any bike will do! Please check our safety recommendations to be sure your bike is up to par! See our Event Terms & Conditions for more details.
Can I ride with my child in a trailer or child seat?
  • Yes, Spring Cycle is a family event for all. However, please make sure that your child is also a registered entrant in the ride.
Can I ride an eBike in Spring Financial Group Spring Cycle?
  • Electric bikes are more than welcome to join in on Spring Cycle.
Will the traffic be stopped for bike riders?
  • All riders will have to obey road rules and give way to pedestrians on shared pathways. Our route marshals are in place to direct the riders, not to motor traffic. There will be police and traffic controllers at certain points in the rides to control traffic.
What public transport is available on Spring Cycle day?
  • Participants of the Spring Cycle are advised to travel by public transport on the day. Transport NSW will put on additional services where possible. The final transport plan will be supplied by Sydney Trains closer to the day of the ride.
Am I insured when I am on the ride?
  • Spring Cycle participants are not covered by insurance by default. To ensure that you have Personal Accident and Public Liability cover, it is best to become a Bicycle NSW Member. Existing Bicycle NSW Members will be covered by their membership and receive a discount off their Spring Cycle entry fee.
What happens if it rains on the day?
  • The Spring Cycle will go ahead rain or shine! No refunds for wet weather will be provided. Please refer to our Terms & Conditions for more info.
Is there a bag drop?
  • We do not have a bag drop service for the event, we recommend keeping essential personal belongings you will need for the day on your person.
I have already registered, but would like to buy a jersey. Can I do that?
  • Yes, you can buy additional merchandise by logging into your active events page. Click here to access your Active Dashboard and then click on ‘Additional Merchandise’ to purchase a ride jersey.
What if I register and then become injured, or am unable to attend the event?
  • When registering for Spring Cycle the terms and conditions must be accepted by each individual entrant. To see our refund policy click here. There are no exceptions to this rule and no refunds will be given for change of mind. However, please see the below instructions on how to transfer your registration to another rider via your Active Dashboard.
Click here to view the full terms & conditions.