FAQ’s

Have a Question?

Chances are, if you’ve got a question, someone else has the same question, and we’ve got an answer. So check out FAQ’s below to any questions you may be asking. If your question is not answered in the below, then please reach out to the Spring Cycle Team and we will be able to assist with your enquiry. 

Frequently Asked Questions

We have emailed you with all the information you need. You do not need to contact us. Please check the email account that you used to enter the event for all relevant information.  

Yes, you do not need to do anything! Your Spring Cycle entry is automatically updated and is valid for the 2022 Event.

You may obtain a refund (excluding processing fees) by placing a request via email to, info@springcycle.com.au. Requests must be made by midnight on: Thursday 28th October 2021. You must state your full name and the full names of anyone else you may have registered that also would like a refund.

How long do refunds take?

Entries will be refunded to the card used to enter and will be returned within 10 working days.

Do I get refunded processing fees?

Processing fees will not be refunded. This is because the registration platform, plus banks and card networks keep their upfront fees. Therefore we cannot refund these costs, because they are not refunded to us when the charge is refunded.

My credit card details have been updated.

If an account remains open even with a new credit card number or updated expiration date, the funds will transfer back into the account. If an account has been permanently closed, you need to call the bank to arrange for the funds to be moved.

Yes! Entries remain open at early bird prices.

10km City Ride

First 1000 Riders

Early Bird

Standard

Late

MEMBER – Adult

$32.00

$36.00

$40.00

$48.00

Adult

$40.00

$45.00

$50.00

$60.00

Child on own bike

$10.00

$10.00

$10.00

$10.00

Child on parents bike

$0.00

$0.00

$0.00

$0.00

 

50km Classic Ride

First 1000 Riders

Early Bird

Standard

Late

MEMBER – Adult

$60.00

$68.00

$76.00

$91.00

Adult

$75.00

$85.00

$95.00

$114.00

Child on own bike

$15.00

$15.00

$15.00

$15.00

Child on parents bike

$0.00

$0.00

$0.00

$0.00

We have decided not to operate the 105km ride this year and focus on the 50km Classic Ride & 10km City Ride as there are already a number of endurance rides getting back up and running around NSW. For our rebooted event we wanted to focus on being accessible to all, including family groups of all ages and those new to cycling who might be participating in their first cycling event. This includes giving us the opportunity to run an adaptive cycling wave to enable adults and children living with a disability to join in the fun!

We have decided not to operate the 16km ride this year and focus on the 50km Classic Ride & 10km City Ride. This is due to operational reasons as only a small number of riders participated in this ride in 2019 and it requires an additional start site.  For our rebooted event we needed to ensure the 2021 Spring Cycle runs smoothly and safely for all and having less sites enables us to manage each one more effectively.

Yes, on the day registration will be available for the 10km ride and the 50km ride. If you choose to register on the day, please arrive at least 1 hour before the start of your ride. However, we HIGHLY recommend that you register online before 5pm on the Friday. Riders who register before the cut-off date (tbc) will receive a discounted entry and will have their ride number and information posted out to them before Spring Cycle.

We’re excited to be working with Race Roster to deliver you an easy and secure registration site. Race Roster is the platform used by many sporting events. We’ve got your security in mind and know that Race Roster treats your information securely. Read more about their privacy assurances online here.

Unfortunately, due to COVID-19 and contact tracing NSW Health and Transport for NSW cannot provide free transport for riders and volunteers on event day. If using public transport, all riders and volunteers of Spring Cycle must tap on and off using their opal card, as normal.

Your Spring Cycle Ride Pack will have your ride number and rider wristband. The ride number to be displayed at the front of your bike and the wristband to be worn on the day of the event.

Rider Packs by Post – register before midnight on tbc and receive your Rider Pack by post.

Mailout of Rider Packs will commence on tbc (the cost of postage is included within entry fees)

Rider Packs by Pick-Up – register between tbc and 5pm on tbc to collect your Rider Pack from the pre-paid registration tent at the start.

ALL ONLINE REGISTRATIONS CLOSE 5pm on the Friday of event week.

Dates till tbc

All rider packs, for those registered before midnight on tbc,  and can take up to 5 working days to arrive.

If for some reason it does not arrive by post, you can pick up your rider pack at the pre paid registration tent at the start site on the day of the ride.

Please bring a printed or electronic copy of your confirmation email. We recommend getting to the start site at least 30 mins prior to your start time.

There is also an opportunity to collect rider packs at the North Sydney site on Saturday before the event. Rider packs will be issued between 10am and 3pm.

Child Entry is available for all children under age 16 on event day. Unfortunately, children under 8 years old will not be allowed to ride in the Spring Cycle independently on their own bicycle. However they are most welcome in a bay seat, trailer or connected via a tag-along or similar device.

Unfortunately, all children riding in the Spring Cycle must be accompanied by a paying adult. Please see Spring Cycles  Terms and Conditions. (T&Cs tbc)

Any children under the age of 8 are not allowed to ride independently in Spring Cycle. If the rider is aged 16 years or younger on the day of the ride they must be accompanied by a Parent / Guardian, as nominated at the time of registration. Please see Ride Options for specific information.

CSM Sport and Entertainment has had to adjust the age restrictions due to safety priorities from the NSW Police and government authorities.

As a result of the recommendations, CSM Sport and Entertainment has made the decision to set age limits for independent riding for each ride:

10km City Ride – 8 years and older

50km Classic Ride – 12 years and older

The age restrictions only apply to participants riding independently, on their own bike, without any assistance by an adult. It does not apply to children who are positioned in a child seat on the back or front of an adult bike, are connected to your bike via a trailer, tag along or similar device. If your child will be riding with you in an ‘attached’ style, we welcome them to ride the Spring Cycle.

We understand there will be children and parents disappointed by these age restrictions, and many children are advanced riders for their young age, however this decision has been made to ensure the safety of all riders.

While CSM Sport and Entertainment would love to provide a ride enabling younger riders the freedom and thrill of riding independently over the Sydney Harbour Bridge and Spring Cycle, we have had to take the recommendations of the NSW Police and Government authorities to obtain the necessary approvals to successfully hold the event.

We thank you for your understanding on this important issue and for supporting our commitment to everyone’s safety.

Spring Cycle welcomes you to ride with a group of friends, colleagues or family. Just make sure everyone respects social distancing at all times (keep a safe distance of 1.5m between you and other visitors) and be registered for the ride.

The ride is not a race, but a celebration of cycling. The most important part is to come out and enjoy the ride.

We provide a Sweep Bus which follows each ride and can pick you up if you can’t manage to ride any further. The Sweep Bus will take you to the nearest public transport or major site so that you can make your way home from there or continue to the finish site.

You will need to carry at least one full water bottle (ideally two) to keep yourself hydrated. It is also recommended to carry some snacks with you. There are no rest stops along the 10km course, but there are water fountains you could stop at. There is a designated rest stop along the 50km ride where you can fill up your bottles and could purchase food.

There will be additional trains put on by Sydney Trains for the Spring Cycle 2022. A final plan will be supplied by Sydney Trains closer to the event and shared with participants.

Spring Cycle participants are not covered by insurance by default. To ensure that you have Personal Accident and Public Liability cover, it is best to become a Bicycle NSW Member. Existing Bicycle NSW Members will be covered by their membership and receive a discount off their Spring Cycle entry fee.

All routes use sealed roads and cycleways. Riders use mountain bikes, road bikes, hybrids, tandems, unicycles, recumbents – you name it! It is a ride for everyone so any bike will do! Please check our safety recommendations to be sure your bike is up to par! See our Event Terms & Conditions for exact details. (T&Cs tbc)

Yes, by all means! Tandems are welcome to ride in Spring Cycle. However, as a safety requirement for the ride, both riders must be registered.

Yes, Spring Cycle is a family event for all. However, please make sure that your child is also a registered entrant in the event.

Yes. Electric bikes are more than welcome for Spring Cycle.

The Spring Cycle will go ahead come rain or shine! Should the event organisers and government agencies decide the conditions are not safe for the ride to go ahead, or that any course changes are required, a decision will be made and communicated to participants as soon as this decision has been made.

No refunds for wet weather will be provided, should the ride go ahead.

Unfortunately Spring Cycle entries are not refundable. If you are unable to take part due to medical reasons, you can email us at info@springcycle.com.au and we will assess your request on a case by case basis and we may ask for medical certificates if a refund / deferral is considered.

Yes you can transfer via your Race Roster account, just sign in and transfer to another person. There will be a $10 administration fee.

Yes you can upgrade via your Race Roster account, just sign in and change the distance. There will be a $10 administration. Plus you will need to pay the cost of the higher price point at the time of the registration.

If going from 50km to 10km only an administration fee will be applicable. (there will be no refund of the reduced price point) 

Bicycle NSW, CSM Sport and Entertainment look forward to welcoming you and everyone to the 2021 Spring Cycle. 

Spring Cycle Terms and Conditions 

In the event that COVID-19 restrictions require the Spring Cycle to be cancelled, participants may, at the organisers discretion, be entitled to a deferral to the next Spring Cycle event held in 2023, or a refund / part refund of the entry fee.

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